Choose the correct outgoing server for your account, and repeat for any other accounts in the left pane if necessary. Now, when you click the “Account” box under Outgoing Mail Server (SMTP), you’ll be able to tell which is which. When you’re done renaming the descriptions here, click OK. You can get these from your organization or email provider.) ,Click the “+” button here and add the SMTP server and account details. (If you only see one account in this box instead of two, then you need to add an outgoing address for the account that doesn’t have one. In our case, we changed one to “Outlook – Work” and “Outlook – Personal”. Then, click the “Description” box and give it a description that matches which account it is. Click on the first one and look at the “User Name” box at the bottom of the window. So, the first thing we have to do is rename these outgoing accounts-right now they’re both named “Outlook”, which is confusing. In the below screenshot, we can see that one outgoing account (in the left column) is being used by two incoming accounts (the right column). In this example, this means that both our personal and work accounts are sending email as our work address. That’s not what we want.
It’s possible for an incoming email account address to be associated with the wrong outgoing email account. The list you see here is a list of your outgoing email accounts. SMTP stands for “Simple Mail Transfer Protocol”. This may look fine, but it isn’t.Ĭlick the “Account” menu under Outgoing Mail and select “Edit SMTP Server List” to view more information about your outgoing email servers. If you have multiple accounts from the same domain-for example, multiple or accounts-it may just say “Outlook” or “Gmail” in the Outgoing Mail section. The Outgoing Mail Server setting can be misleading.
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